Refund policy

 

Can I return or exchange an item?

Unfortunately, due to the nature of our products, we are not able to accept returns for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.

 

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via asksniffandsnuff@gmail.com with the details. We’ll respond within 48 hours. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed, provided it’s in “as new” condition, in its original packaging with all labels attached.